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Achieving Marketing Excellence in Service Organizations

Sales and Marketing

Course Overview

Done well, Achieving Marketing Excellence in Service Organizations protects margins, reputations and careers; done badly, it quietly costs all three. The 5-day format alternates short theory sessions with extended practice, so skills are built rather than merely described. Delegates leave with working templates, worked examples and a clear picture of what to do differently on Monday.

What You Will Achieve

  • Explain the core principles and current good practice in Achieving Marketing Excellence in Service Organizations
  • Apply practical tools and techniques for Achieving Marketing Excellence in Service Organizations in your own organisation
  • Analyse real-world scenarios and select the right approach with confidence
  • Avoid the common pitfalls that undermine Achieving Marketing Excellence in Service Organizations in practice
  • Build a personal action plan to implement what you have learned

Who Should Attend

Marketing, communications, PR and sales professionals, and managers responsible for brand, reputation or revenue growth.

Course Outline

  1. 01Foundations of Achieving Marketing Excellence in Service Organizations: principles, terminology and context
  2. 02The business case: why Achieving Marketing Excellence in Service Organizations matters to performance
  3. 03Core tools, frameworks and methods
  4. 04Applying the tools: guided case study and exercises
  5. 05Common pitfalls and how experienced practitioners avoid them
  6. 06Working with stakeholders: communication and influence
  7. 07Measuring results and continuous improvement
  8. 08Personal action planning and course review

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