HR Operations Building a Customer Centric HR Service Delivery Model

Course Overview

The professionals trusted with bigger decisions tend to be the ones fluent in HR Operations Building a Customer Centric HR Service Delivery Model. In 5 days of structured sessions, delegates test the tools against cases from their own industries and leave nothing untried. The final afternoon is spent turning the week's material into each delegate's own 90-day plan.

What You Will Achieve

• Explain the core principles and current good practice in HR Operations Building a Customer Centric HR Service Delivery Model
• Apply practical tools and techniques for HR Operations Building a Customer Centric HR Service Delivery Model in your own organisation
• Analyse real-world scenarios and select the right approach with confidence
• Avoid the common pitfalls that undermine HR Operations Building a Customer Centric HR Service Delivery Model in practice
• Build a personal action plan to implement what you have learned

Who Should Attend

HR managers, HR business partners, talent and learning specialists, and line managers with significant people responsibilities.

Course Outline

1. 01Setting the scene: HR Operations Building a Customer Centric HR Service Delivery Model in today's organisation
2. 02Key concepts and the language of HR Operations Building a Customer Centric HR Service Delivery Model
3. 03Frameworks and good practice that deliver results
4. 04Hands-on application: workshop exercises and cases
5. 05Problem-solving clinic: participants' real challenges
6. 06Integrating HR Operations Building a Customer Centric HR Service Delivery Model with day-to-day operations
7. 07Reporting, metrics and demonstrating value
8. 08Action planning: your first 90 days after the course